General Terms and Conditions Webshop zirben-shop are prepared in accordance with the Consumer Protection Act (ZVPot), with recommendations GZS and international codes for e-commerce. An online store is an information system designed to present and sell products to the user. Operated by the company Montles, Košir Bine s.p., based company at Reška cesta 13 , 1330 Kočevje. The user is the person who uses our system, ie the buyer in the online store. When registering in an online shop, the visitor receives a username that is identical to the email address that he himself identifies in his profile and password. The username and password of the user are uniquely determined and linked to the completed data. After registration, the visitor becomes the user and acquires the right to buy. The terms and conditions govern the operation of the zirben-shop online shop, the rights of the user and the business relationship between the provider and the buyer.

Service, customer is required to always provide the following information: the identity of the company, address, essential characteristics of goods or services, availability of products, delivery of the product or service execution, all prices are clearly and clearly defined, payment method and delivery time of the tender the period within which it is possible to withdraw from the contract and conditions for the withdrawal and explains the procedure of the appeal, including details of the contact person or a department for contacts with customers to withdraw.

  1. Payment via Advance Invoice

Payment via advance invoice, issued by the company upon the customer’s order. The goods are shipped only after the funds have been received in the company’s bank account, and are not dispatched upon receipt of the customer’s payment confirmation. With payment via advance invoice, the customer does not incur any additional postal or commission costs.

  1. Payment by Credit Card

  2. Payment through the PayPal System

The provider issues an invoice to the customer in a durable medium, with itemized costs and instructions on how to cancel the purchase and return items if necessary and possible.

The purchase agreement (order) is electronically stored on the provider’s server and accessible to the customer at any time in their user profile (My Profile).

The listed prices in the online shop are irrevocable and only valid when ordered over the internet. For some products, price variations may occur in the online store and in other shops in Slovenia. Prices are for payment with the above mentioned payment methods, subject to the conditions mentioned above. All prices in the online shop contain 22% ddv.

Customer orders and accounts are stored in the company headquarters and are available to the customer on written request. The request for a duplicate can be sent by the buyer in writing to the address of the company or to the e-mail address

The deadlines for the validity of the campaign are stated on the offer itself, which may differ from each other.

How can I make a purchase?

You select the desired product and the quantity of items in the shopping cart by clicking on the “Add to Cart” button. When you click on the shopping cart in the upper right corner of the page, select the “Checkout” link, where you enter your information and place an order.

If you have problems managing your online store, please contact us at, where you will send us the selected products and the quantity, the method of payment and your personal delivery information and we will send you an order.

Accepted order: After submitting the order, the customer will receive a message by e-mail that the order has been accepted. At this step, the buyer has the opportunity to cancel the order within one hour.

Order Confirmed: If the buyer does not cancel the order, the order will be processed for further processing when the bidder checks the order, verifies the availability of the ordered items and confirms the order or rejects a reason. To verify data or to ensure accuracy of delivery, the service provider may call the customer at his contact telephone number. Through the e-mail, the buyer informs the buyer about up-to-date information regarding the delivery of goods.

Shipped dispatch: The tenderer prepares, ships and distributes the goods in an agreed manner and informs the buyer accordingly. The provider of this e-mail also informs the buyer about the right of return of the goods, where he can contact you in case of a delay in delivery and can contact the complaint.

In the case of distance or off-premises contracts, the consumer has the right to inform the company of the contract within 14 days of withdrawal, without having to indicate the reason for his decision.

The consumer must return the goods to the company within 14 days after written notification of the consumer’s withdrawal from the purchase by paying the direct costs of the refund. A copy of the order must be attached. The costs for the return of the goods are borne by the buyer.

In the event of withdrawal, the Company must repay all payments received without delay, but no later than 14 days after receipt of the declaration of withdrawal.

An entity returns payments received to the consumer using the same payment method as the consumer, unless the consumer has specifically requested the use of another form of payment and the consumer is free of charge

The consumer may assert his rights due to a material defect if he notifies the seller of the defect within two months of discovery of the defect. In the error notification, the consumer must describe the error more accurately and allow the provider to check the article.

The error message can be personally communicated to the seller by the consumer, the seller must issue the certificate or send it to the store where the product was purchased or to the representative of the seller with whom the contract was concluded. The seller is not liable for actual defects of goods, which occurred after two years since the delivery of the goods.

It is assumed that the mistake of the things existed at the time of delivery if it occurs within six months of delivery. The rights of the consumer referred to in paragraph 1 expire two years from the date on which he informed the seller of the factual error.

Delivery times are expressed in the number of working days, namely 2-5 days from order.

We deliver the orders via the delivery service of GLS Slovenia. Before delivery, the courier of the delivery service will inform you about the contact number (which you specify when ordering).

Delivery time: Orders received by 5 pm on the business day will be dispatched the next day. If the order is paid according to the pro-forma invoice, we wait for the receipt of the transfer of the purchase price and only after receipt of the order, we will send the order.

If you have a shipping problem, please call us at 041 705 943 or write us at and we will inform you about the status of your order.

Accordion Content

If you discover that the item or item was physically damaged, lacking content, or showing signs of opening at the time of acceptance of the item, you may claim a GLS indemnity. Do this by delivering the shipment (Packaging + Content) to GLS as soon as you notice an injury or aborted shipment no later than 30 days after receiving the shipment. Please note that you must complete the log of a damaged shipment that you also sign. Upon receipt of all necessary documents, GLS is entitled to a claim for damages. The request to GLS will be processed by the Commission and a refund or new item will be returned based on a response or approval. Together with GLS we will ensure that the compensation is resolved as soon as possible.

In addition to selling items, also offers articles about items intended for customer mutual communication to share experiences with the item. It is not allowed to ridicule and offend articles or other users on websites. Everyone has the right to his opinion. In case you disagree with someone, you should say so with a documented replica. It is forbidden to preserve religious, racial, sexual, national, political or other intolerance. Please do not use inappropriate terms and we invite you to participate positively in the quality of Internet communication. Posting links to other websites is prohibited and we reserve the right to remove such posts. Advertising, sales, commercial research without the consent of the owner of the website are not permitted and will be removed. The username and password that the user uses for the registered access are required to securely store and protect them from misuse! The users themselves are responsible for the content they write.

Moderators ensure smooth communication between users and help when needed when using the system. Moderators are content that does not conform to user behavior rules and is not allowed to be published or remove the abusive comments at its sole discretion.

The provider uses appropriate technical and organizational means to protect the transmission and storage of personal data, orders and payments.

The Bidder undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. All data obtained through the website are used solely for the transmission of information material and other necessary communications.

The provider complies with the applicable consumer protection laws. Complaints and complaints can be sent by e-mail to

Within five working days, the tenderer must acknowledge the receipt of the complaint, inform the user how long he will handle it and keep him informed of the progress of the procedure. The bidder will endeavor to do his best to settle a dispute by mutual agreement.

All texts and photos on the pages and subpages of the domain belong to Montles Bine Košir s.p.., Its partners and suppliers and may not be copied or reproduced without express permission.

Despite the effort to maximize the accuracy and timeliness of the product catalog, product information, price or delivery may change so quickly that it can not be repaired in the online store. In the event of ordering such products, the Company informs the Buyer of the changes and allows him to cancel the order, replace the ordered products or any other agreed option. We reserve the right to misprints and errors arising from accidental erroneous operation of the information and technical system of the online shop. The company is not responsible for the accuracy of the information given by the buyer.

The tenderer will not recognize any IRPS contractor responsible for resolving a consumer dispute that the consumer may initiate in accordance with Article 32 ZISRPS.

An electronic connection to the SRPS platform can be found here

In the event of changes in the rules governing the operation of online shops, privacy and other matters related to the store’s online store business and in the event of changes to its own business policy, the merchant may amend and / or supplement these terms and conditions he informs users each time in a suitable manner, in particular information about Any changes and / or changes in the terms and conditions come into force and apply at the end of a period of eight days from the publication of changes and / or additions. If it is necessary to amend and / or amend the terms and conditions in order to comply with the requirements, these changes and / or changes may exceptionally come into force and be applied in less time.

The user who does not agree to the changes and / or changes to these terms and conditions must revoke its registration within eight days of notification of the change notice and / or amendment of the terms and conditions, otherwise the expiration date will be counted and the contrary proof will not be accepted / or change the terms and conditions of the reception business. The cancellation of a registration is made by the user with a written declaration to the dealer of the cancellation.

For any questions, please contact us at 

Montles, Bine Košir  s.p.

Reška cesta 13, 1330 Kočevje

Registration number: 5608835001

Tax number: SI49616200